Synpulse is an internationally established management consulting company with branches in Europe, United States, Asia and Australia. We are a valued partner to many of the world's largest international financial services and insurance firms. We support our clients at all project management stages from the development of strategies and operational frameworks to the technical implementation and handover. Our expertise in business and technology combined with our methodic approach enable us to create sustainable added value for our clients business.

Synpulse is looking for candidates with 4 to 8 years of experience in production support with expertise in SQL, PL/SQL. Knowledge of Banking/financial domain is mandatory.
Preferred location: Hyderabad.

Application Production Support

Responsibilities include
  1. Responsible for supporting critical applications and ensuring the stability of the applications.
 
  1. Perform proactive maintenance activities, engage in automation activities, and perform root cause analysis and remediation.
 
  1. Write and maintain scripts to monitor system functionality and performance.
 
  1. Apply code and operation break fixes and other proactive maintenance activities.
 
  1. Will evaluate the issues reported by clients and members to provide ongoing solutions. Performance tuning of applications.
 
  1. Participate in root causes analysis for service failure and provide resolution.
 
  1. Execute decisive action to preserve and maintain service availability, performance, integrity, capacity, and security.
 
 
Required skill set
  1. 4-8 years of production support role or in software development with expertise in SQL, PL/SQL. Java knowledge would be an added advantage.
 
  1. You will be responsible for supporting critical applications and ensure the stability of the applications by performing dedicated maintenance activities, engage in automation activities, and do root cause analysis and remediation.
 
  1. You will have working knowledge of production support processes such as incident/change/problem management, call triaging, critical issue procedures and such.
     
  2. Can write and maintain scripts to monitor system activity including application smoke test activities during pre and postproduction implementations.
     
  3. Experience with application support organizations working in 24*7 environments.
     
  4. Experience with web-related technologies including WebSphere, Apache, Tomcat, etc.
 
  1. Experience with shell scripting, BASH, Python, PowerShell, or other related automation techniques.
     
  2. Understanding of core networking concepts such as routing, protocols, subnets, DNS.
 
  1. Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects.
     
  2. Knowledge of monitoring tools, alert escalation, customer / vendor management etc.


 
  1. Build tools to automate production support activities that enable efficiency and productivity of Service desk and other operations groups.


 
  1. A bachelor’s degree in engineering or computer science or a related degree.
 
 
We look forward to receiving your online application. Also, do visit us on Facebook to find out more about our dynamic company! Should you have any queries, feel free to contact our local HR representative. Talent Acquisition Department | career.in@synpulse.com
Synpulse India Private Limited
Management Consulting
Office No: 1A107, WeWork Rajapushpa Summit, Ranga Reddy Dist, Financial District, Hyderabad 500032, India
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